Introduction::
In order to operate the RoutePay service and to reduce the risk of fraud, RoutePay.Com ("RoutePay or "we") must ask you to provide us information about yourself. This Privacy Policy describes the information we collect and how we use that information. We encourage you to review this Privacy Policy
RoutePay takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy.
We will not sell or rent your personally identifiable information to third parties. However, as described in more detail below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the RoutePay.com Web site, whether the services are offered by RoutePay, or by its subsidiaries on behalf of RoutePay.
By accepting the Privacy Policy and User Agreement during your account registration, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy unless you advise us otherwise. If you object to your personal information being collected, used or disclosed as described in this Privacy Policy, you should not register with us as a Member.
Notification of Changes::
This policy may be revised over time as new features are added to the RoutePay service or as we incorporate suggestions from our customers. When changed, this privacy page will be updated with the changes and published. Please check the RoutePay Web site ( www.routepay.com ) from time to time for updates or the most current version of our Privacy Policy.
RoutePay’s Web site refers also to links to third party Web sites. These sites are governed by their own privacy statements, and RoutePay is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information.
Collection of Personal Information::
To open a RoutePay account, you must provide your name, address, and e-mail address. We also ask you to choose a security question (such as your your Favorite Color or your passport number.) This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you, RoutePay and our other Members and Merchants against identity theft, and to contact you should the need arise in administering your Account. We retain your personal information, including transaction information for all of your transactions through RoutePay, for fraud and security purposes, even after your Account is closed. We also collect the Internet address (IP address) of the computer or device you use to access your RoutePay Account, in order to help detect possible instances of unauthorized transactions.
Web Site Traffic Information::
Because of the way that World Wide Web communication standards work, when you arrive at or leave the RoutePay Web site, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the RoutePay site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with RoutePay. We do not track the Web sites that you visit before or after you leave the RoutePay site.
Our Use of Cookies::
Cookies are small files of data that reside on your computer and allow us to recognize you as a RoutePay account holder if you return to the RoutePay site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to your RoutePay account by entering your Account ID and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect. We encode our cookies so that only we can interpret the information stored in them.
Communication::
When you send us correspondence, including through the use of e-mails and faxes, we retain such information in the records of your Account. We will also retain customer service correspondence and other correspondence from RoutePay to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our Terms of Use. In addition, your phone calls to and from us will be monitored and/or recorded for quality, security and fraud detection purposes.
Questionnaires, Surveys and Profile Data::
We offer optional questionnaires and surveys to our Members from time to time for such purposes as collecting demographic information, assessing Members' interests and needs and evaluating Members’ experience with the RoutePay service. If we collect personal information from our Members in these questionnaires and surveys, the Members will be given notice of how the information will be used prior to their participation in the survey or questionnaire. Members can decide not to participate in these questionnaires and surveys.
Our Use of Collected Information::
We use the information we collect from you to:
1. provide our services and process your transactions,
2. provide customer service,
3. determine your eligibility to receive offers for special features or products,
4. improve our products and services,
5. verify your identity, account, and financial information
Disclosure to Third Parties Other Than RoutePay Customers::
RoutePay will not sell or rent any of your personally identifiable information to third parties. We share information with companies that help us process the transactions you request and protect our customers' transactions from fraud.
1. We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement.
2. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
3. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
4. As with any other business, and with the size and growth of RoutePay. Com, it is possible that RoutePay in the future could merge with, acquire or be acquired by another company. If such an acquisition occurs, the company would have access to the information maintained by RoutePay, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended.
5. We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.
Internet Address Information::
We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
Updating Your Information::
You can review the personal information you provided us and make any desired changes to such information, or to the settings for your RoutePay Account, at any time by logging in to your Account on the RoutePay Web site and changing your preferences. If you close your RoutePay Account, we will mark your Account in our database as "Closed," but will keep your Account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their Account and opening a new Account. However, if you close your Account, your personally identifiable information will not be used by us for any further purposes, or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.
Security::
RoutePay is committed to handling your customer information with high standards of information security. Your identifiable information are stored only in encrypted form and on computers that are not connected to the Internet.. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.
To gain access to your account, you must enter your Account ID and password each time. You may not share your RoutePay password with anyone. If you are concerned that your password has been compromised, you can change it any time when you are logged in to your account. Your account login, personal details and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 128bit encryption, certified byThawte.
RoutePay will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the RoutePay website, which will always have a URL beginning with http://www.routepay.com.
Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with http://www.routepay.com should be treated as unauthorized and suspicious and should be reported to RoutePay immediately.
Accessing and Changing Your Information
Contacting Us::
If you have any questions about this privacy statement, RoutePay's information practices, or your dealings with RoutePay, you can contact us using our .
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